No Returns and No Exchanges.
Clothingwear.com.au is closing down and all prices are reduced to extremely low prices therefore we will no longer be accepting returns or exchanges. Please choose items carefully and check sizing information before purchasing.
A note about fit
It's in our best interest to make sure that items fit you as best as possible, so we try really hard to make sure the Australian sizes we publish of items on the site are as accurate as possible. But we do understand that not everyone is a perfect match to a size chart and people are different shapes and heights.
To help you choose, we are happy to get someone to measure an item before you buy if you want to know the exact measurements - if you want to do that, please let us know.
Although we quality inspect every item before it is sent to you, if you find a manufacturer’s fault that you believe we’ve missed, please contact us.
We’ll advise you a returns authorisation number and address to send the item back to us for review. Items that are found to be genuinely faulty will be replaced by us for an identical style, colour and size. You need to send this back to us within 5 days of us dispatching the item to you. We will not charge you for postage on the replacement item, but you will need to pay the postage to get the items back to us to process.
To make this process go smoothly, we photograph and document all items before they are dispatched as proof of quality.
Checking items returned as faulty may involve a wait while we contact others in our network of suppliers or the original manufacturer if we do not have the item in the correct size in stock, or waiting to return to stock.
Postage on Faulty Goods
You are responsible for the postage cost of getting the item back to us. We do not refund postage costs of sending the item back to us. (Same as if you purchased offline at a retail shop they would not credit your petrol for driving back to the shop to return a product)
If a product is found to be faulty the new replacement item (same style, colour and size) would be sent to you free of charge.
Please send your faulty item back in original condition with full swing tags, unwashed, unworn and in the condition as it was sent to you in. The item must also include any free promotional products, gift or accessories that were sent to you.
Returning Faulty Items
We offer our policy in good faith so all that we ask is that you respect our policy – please don’t try and wear your garment out one night then try and return it the next day. We do inspect items before we send them out. We do not tolerate abuse of our policies or products being tampered with.
When you send an item back to us make sure you do so as soon as practical for you once you receive it, and include the following:
Once an order has bee placed it can not be cancelled. If you have any questions please ask before ordering.
Need help with sizing, styles or fabric? Just ask us...
If you want to know anything about colour, sizing or styles before you buy, please feel free to ask. We are happy to answer as many questions you may have.
We want you to be more than satisfied that you are getting the right garment that you will love!
Please note: All returns policies are subject to our overall store terms and conditions so please ensure you are familiar with these as well. If you have any questions please don't hesitate to contact us before you buy.
Thank you for shopping with us at Clothing Wear Australia!